Support
We're happy to help.
Need help with the Bao app, have feedback, or ran into a bug? Reach out and we'll get back to you within 1–2 business days.
Common questions
How do I cancel my subscription?
Subscriptions are billed and managed through your Apple ID, not directly by Bao. On your iPhone, go to Settings → [Your Name] → Subscriptions → Bao, then choose Cancel. Your Pro access continues until the end of the current billing period.
How do I delete my account?
Open Bao → Profile → Delete Account. This permanently removes your account and all associated data, including meal logs and profile information.
How do I restore a previous purchase?
Open Bao → Profile → Restore Purchase. If you purchased Pro on this Apple ID before, your subscription will be restored automatically.
Is my health data private?
Yes. Health data is used only to personalize your nutrition targets and is never sold or shared with advertisers. See our Privacy Policy for full details.
Still stuck?
Email [email protected] with a description of the issue (and a screenshot if it's visual) and we'll dig in.